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Rule, Colin, author.
Subjects
Online dispute resolution -- United States.
Consumer protection -- Law and legislation -- United States.
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Rule, Colin, author.
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The new handshake : ...
MARC Display
The
new
handshake
: Online dispute resolution and the future of consumer protection / Colin Rule and Amy J. Schmitz.
by
Rule, Colin, author.
Chicago : American Bar Association, 2017.
Subjects
Online dispute resolution -- United States.
Consumer protection -- Law and legislation -- United States.
Description:
xiii, 153 pages 23 cm
Contents:
Where we are now -- What consumers want -- Lessons learned on ebay -- The business case for resolutions -- Bringing consumer advocacy online -- Ethical considerations -- Envisioning a global redress system -- The design: newhandshake.org -- How it could succeed and how it could fail -- Case studies -- What's next -- Conclusion.
cd rom:
Rule, Colin, author. Online dispute resolution and the future of consumer protection Chicago : American Bar Association, 2017 (DLC) 2016057621
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Reading Room
KF9084 .R85 2017
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